Refund Policy

​Event Registrations

Registration for clinics, workshops, boot camps, Training Programs, and other events may require full payment or a deposit to reserve a space.

Deposits are nonrefundable unless otherwise stated in writing for a specific event. Cancellation, transfer, credit, or rescheduling options may vary depending on the event.

Any event-specific cancellation or refund terms provided on the event registration page, booking confirmation, invoice, or Event Registration Agreement will apply to that registration.

Failure to attend an event does not automatically create a right to a refund, credit, transfer, or rescheduling.

If a participant leaves an event early, is unable to complete the event, or chooses not to participate after the event has begun, a refund is not automatically owed unless otherwise stated in writing.

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Private Lessons, Coaching, and Individually Scheduled Services

Private lessons, coaching, consultations, training sessions, and other individually scheduled services may require advance payment or a deposit.

Cancellation and rescheduling requirements may vary depending on the service.

If advance notice is required and is not provided, Soul Search Equine may decline to reschedule the appointment or may retain some or all of the payment, depending on the booking terms provided for that service.

Deposits are nonrefundable unless otherwise stated in writing.

If a participant arrives late, the session may still end at the originally scheduled time and the full scheduled fee may still apply.

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Transfers and Credits

In some circumstances, Soul Search Equine may allow a registration or payment to be transferred to another event, service, date, or participant.

Transfers and credits are not guaranteed and must be approved by Soul Search Equine.

Any approved credit or transfer may be subject to availability, price differences, expiration dates, administrative requirements, or other conditions provided at the time the transfer or credit is approved.

A credit or transfer offered as a courtesy does not create an obligation to offer the same accommodation in future situations.

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Event Cancellation, Postponement, or Changes by Soul Search Equine

Soul Search Equine may occasionally need to cancel, postpone, relocate, reschedule, or modify an event because of weather, illness or injury involving a person or horse, facility issues, travel disruptions, emergencies, natural disasters, government restrictions, or other circumstances.

If Soul Search Equine cancels an event and does not offer a replacement or rescheduled option, affected participants will be informed of any applicable refund, transfer, or credit options.

If an event is postponed, relocated, or rescheduled, Soul Search Equine may offer transfer, credit, rescheduling, or other options depending on the circumstances.

Travel, lodging, transportation, horse boarding, veterinary expenses, lost wages, or other costs arranged independently by a participant are not refundable by Soul Search Equine.

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Weather and Conditions Beyond Our Control

Equine events may be affected by weather, arena conditions, travel conditions, facility availability, horse health, or other circumstances that cannot always be predicted.

Soul Search Equine may make reasonable changes to an event schedule, location, format, or activities when necessary for safety or practical operation.

A change caused by circumstances beyond our reasonable control does not automatically create a right to a refund.

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Removal From an Event or Service

Soul Search Equine and Wylene Wilson may restrict or end a participant’s involvement in an event, Training Program, lesson, or other service when reasonably necessary because of unsafe conduct, disruption, failure to follow instructions, mistreatment of an animal, violation of event requirements, or other conduct that may interfere with safety or operation.

Removal from an event or service does not automatically create a right to a refund, credit, or transfer.

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Products and Merchandise

Soul Search Equine may sell apparel, printed goods, tack, merchandise, and other physical products.

Refund or return eligibility may depend on the type of product purchased and the circumstances of the request.

Customers should contact Soul Search Equine as soon as possible if an order arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.

We may request photographs, order information, packaging information, or other documentation before determining whether a refund, replacement, or other resolution is appropriate.

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Print-on-Demand Products

Certain Soul Search Equine products are made to order and fulfilled by third-party print-on-demand providers.

These items may be manufactured, printed, packaged, and shipped directly by the third-party fulfillment provider rather than by Soul Search Equine.

Because print-on-demand items are produced after an order is placed, refund, replacement, and return options may differ from standard retail products and may also be affected by the fulfillment provider’s production and fulfillment policies. If a print-on-demand item arrives damaged, defective, misprinted, incorrect, or incomplete, please contact Soul Search Equine promptly with the order details and clear photographs of the issue so the matter can be reviewed.

Soul Search Equine does not personally manufacture, print, package, or ship print-on-demand products and cannot guarantee outcomes controlled by the fulfillment provider or shipping carrier.

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Size, Color, and Customer Ordering Errors

Customers are responsible for reviewing product descriptions, sizing information, colors, quantities, and other order details before completing a purchase.

Buyer’s remorse, ordering the wrong size, selecting the wrong color, entering the wrong quantity, or other customer ordering errors may not qualify for a refund, return, or replacement unless otherwise approved.

Actual product colors may vary slightly from what appears on a screen due to monitor settings, printing methods, materials, and manufacturing variations.

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Shipping and Delivery Issues

Shipping and delivery estimates are not guaranteed.

Soul Search Equine is not responsible for delays caused by carriers, fulfillment providers, weather, customs, incorrect shipping information, delivery restrictions, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping and contact information at the time of purchase.

If an order is returned, delayed, lost, or undeliverable because incorrect or incomplete shipping information was provided, additional shipping or replacement costs may apply.

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Lost, Stolen, or Marked-Delivered Packages

If tracking information shows that an order was delivered but the package cannot be located, customers should first contact the shipping carrier and check with household members, neighbors, or the delivery location.

Soul Search Equine may assist with available order information, but we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Any resolution may depend on the carrier’s investigation and the fulfillment provider’s policies.

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Digital Products and Downloadable Materials

If Soul Search Equine offers digital products, downloadable materials, online resources, recordings, or other immediately accessible digital content, those purchases may be nonrefundable once access has been provided unless otherwise stated at the time of purchase.

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Gift Cards, Credits, or Promotional Offers

If Soul Search Equine offers gift cards, promotional credits, discounts, or special offers, those items may be subject to separate terms provided at the time of purchase or issue.

Promotional discounts generally have no cash value and may not be refundable or transferable unless otherwise stated.

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Refund Processing

When a refund is approved, it will generally be issued through the original payment method when possible.

Refund processing times may vary depending on the payment processor, bank, card issuer, or other financial institution.

Soul Search Equine is not responsible for delays caused by payment processors or financial institutions after an approved refund has been submitted.

Original shipping charges, processing fees, or other transaction costs may not be refundable unless otherwise required by law or specifically approved.

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Chargebacks and Payment Disputes

If you believe a charge was made incorrectly, please contact Soul Search Equine before initiating a payment dispute or chargeback so we have an opportunity to review and resolve the issue.

Nothing in this Refund Policy limits any rights you may have under applicable law or through your payment provider.

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Exceptions

Soul Search Equine may make exceptions to this Refund Policy at its discretion when circumstances reasonably warrant.

Any exception made for one transaction, participant, event, or customer does not create an obligation to make the same exception in the future.

Nothing in this Refund Policy is intended to limit rights that cannot legally be limited under applicable law.

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Related Agreements

Refunds, cancellations, transfers, credits, and rescheduling may also be governed by the applicable:

• Event Registration Agreement

• Terms & Conditions

• Booking Terms

• Product or Event-Specific Terms

Where a specific written term applies to a particular event, booking, product, or service, that specific term will apply to that transaction.

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Changes to This Refund Policy

Soul Search Equine may update this Refund Policy from time to time to reflect changes in services, products, fulfillment providers, business practices, or legal requirements.

Updates will be posted on this page with a revised “Last updated” date.

The version in effect at the time of the transaction will apply unless otherwise stated.

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Contact Us

If you have questions about a refund, cancellation, transfer, order, or payment, please contact:

Soul Search Equine
Email: soulsearchequine@gmail.com

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Soul Search Equine — Wylene Wilson

Last updated: September 19, 2026