Privacy Policy

​Information We Collect

We may collect information you provide directly to us, including:

• Name

• Email address

• Phone number

• Mailing, billing, or shipping address

• Event, clinic, lesson, or booking information

• Account information

• Purchase and order information

• Messages or information submitted through website forms

• Emergency contact information

• Information about a minor participant provided by a parent or legal guardian

• Information about a horse being brought to a clinic or event

• Relevant information voluntarily provided for event participation, safety, or accommodations

• Waivers, acknowledgments, consent forms, and registration records

• Written requests, including photo or video opt-out requests

We may also automatically collect certain technical information when you use the website, including IP address, browser type, device information, pages visited, website activity, and information collected through cookies or similar technologies.

​

How We Collect Information

Information may be collected when you:

• Submit a contact, application, or registration form

• Register for a clinic, event, workshop, or Training Program

• Book a private lesson or other service

• Create an account

• Make a purchase

• Submit a payment or deposit

• Subscribe to emails or updates

• Communicate with us directly

• Complete a waiver, acknowledgment, or consent form

• Use or browse the website

​

How We Use Your Information

We may use information we collect to:

• Process event registrations, bookings, payments, deposits, and purchases

• Communicate with you regarding events, clinics, lessons, orders, services, cancellations, or schedule changes

• Administer clinics, events, and Training Programs

• Maintain registration, waiver, consent, and participation records

• Coordinate event safety and logistics

• Respond to questions, requests, and customer-service needs

• Manage website accounts and features

• Process and fulfill boutique, merchandise, or print-on-demand orders

• Improve the website, services, and customer experience

• Send marketing communications or updates when permitted

• Maintain website and business security

• Prevent fraud, misuse, or unauthorized activity

• Honor photo or media opt-out requests

• Meet legal, insurance, financial, contractual, or business requirements

​

Payments and Transactions

Payments made through the website may be processed by third-party payment providers connected to Soul Search Equine, such as Wix Payments or other available payment services.

If another payment method, such as Venmo, is offered, that transaction is processed through that provider and is subject to its own privacy policy and terms.

Soul Search Equine does not directly store complete payment card, bank account, or other sensitive payment credentials when those transactions are processed by a third-party payment provider.

​

Cookies and Website Analytics

Our website is hosted through Wix and may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand how visitors use the site, and measure website performance.

Third-party services connected to the website may also use cookies or similar technologies.

Where required, visitors may be given options to accept, decline, or manage certain cookies through the website’s cookie consent tools.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect some website functions.

​

Third-Party Services

Soul Search Equine may use third-party providers to support website hosting, payments, bookings, event registration, analytics, email communications, social media, maps, shipping, print-on-demand fulfillment, and other business functions.

These providers may process information as necessary to perform their services and are governed by their own privacy policies and terms.

When reasonably necessary for an event, limited participant or horse-related information may also be shared with a host venue, event organizer, or service provider for safety, scheduling, logistics, or other legitimate event needs.

We do not sell your personal information.

​

Photos and Event Media

Photos or video may be taken during Soul Search Equine events, clinics, workshops, or Training Programs.

These images or recordings may be used for website content, social media, advertising, educational materials, or other promotional purposes as described in our Event Registration Agreement.

If you do not want your identifiable image or likeness used for these purposes, you must notify Soul Search Equine in writing before the event.

We may retain your written opt-out request so that we can reasonably honor your preference.

​

How We Store and Protect Information

Information may be stored through Wix and other third-party systems used to operate the website and Soul Search Equine.

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or method of electronic storage can be guaranteed to be completely secure.

​

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, safety, financial, insurance, contractual, and legal purposes.

Registration records, payment records, waivers, acknowledgments, consent records, and related event documentation may be retained when reasonably necessary to maintain accurate business and participation records or to meet legal or insurance requirements.

When information is no longer reasonably needed, it may be deleted, anonymized, or otherwise disposed of as appropriate.

​

Email and Marketing Communications

If you choose to receive promotional emails, event announcements, or other marketing communications, you may unsubscribe at any time by using the unsubscribe option included in the message where available or by contacting us directly.

Transactional or service-related communications, such as event confirmations, booking information, order updates, or important changes to a service you have purchased, may still be sent when necessary.

​

Your Choices and Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

You may contact us to request access to or correction of information we maintain about you, or to request deletion of certain information, subject to any records we are legally or reasonably required to retain.

You may also:

• Unsubscribe from promotional emails

• Request corrections to inaccurate contact or registration information

• Notify us in writing before an event if you do not want your identifiable image or likeness used for promotional purposes

• Contact us with questions about how your information is handled

Privacy rights may vary depending on applicable law and your location.

​

Children’s Privacy

Our website and online registration processes are intended to be used by adults, including parents or legal guardians registering a minor for an event or service.

We do not knowingly collect personal information directly from children under 13 without appropriate parent or guardian involvement.

Information concerning a minor participant, such as their name, age, emergency contact information, or other information reasonably required for participation, may be collected when provided by a parent or legal guardian.

​

Event Registration and Related Agreements

Information collected in connection with an event may also be subject to the Soul Search Equine Event Registration Agreement, Refund Policy, and any additional waiver, acknowledgment, or event-specific requirements provided during registration.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, legal requirements, or third-party providers.

Updates will be posted on this page with a revised “Last updated” date.

​

Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:

Soul Search Equine
Email: soulsearchequine@gmail.com